Skip to Main Content

The Results of Arming Your Agents with the Right Information at the Right Time

Watch this video to hear how our customer experience experts helped a 200-seat FinTech startup plan a full-scale, agent-centric cloud contact center deployment in just three months.

In this 2022 Genesys Xperience Conference breakout, our experts present how we pull together agent training, enterprise knowledge management, and a fully integrated agent desktop solution to help our clients deliver perpetually optimized contact center interactions. We also discuss how learning, knowledge, and performance management can instantly improve the experiences delivered through your contact center.

Related Thoughts