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Peer-to-Peer Panel: Creating a Better Healthcare Experience in the Post-Pandemic Era

About the Panel:

COVID-19 fundamentally transformed the healthcare industry. In May 2021, Avtex commissioned a survey of over 1000 Americans to understand how the pandemic impacted patient and member expectations and uncover the most important elements of the healthcare experience.

Join our panel, Creating a Better Healthcare Experience in the Post-Pandemic Era, to hear industry experts discuss key outcomes from the survey and identify opportunities for healthcare organizations to enhance the patient & member experience.

Discussion Topics:

  • Key findings from the 2021 survey
  • Actionable ways to drive engagement, improve retention, and recover revenue
  • Recommendations for reducing friction across all channels and prioritizing care & outreach

Expert Panelists:

  • Patrick Tuttle | COO, Delta Dental of Kansas
  • Chad Thorpe | Care Ambassador, DispatchHealth
  • Mike Pietig | VP of Healthcare, Avtex
  • Matt Durski | Director of Healthcare Patient and Member Experience, Avtex

Webinar Available On-Demand

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