Omnichannel Customer Experience – How to Take it to the Next Level

Creating a customer-centric organization is no longer a competitive differentiator – it is the new standard. Adapting to meet the evolving needs and expectations of your customers is crucial to effective customer service. Continually exploring new tools, strategies, and trends to improve your customer service delivery will help you stay ahead of your competition.

Through our partnership with Call Journey, Avtex is helping organizations leverage the power of Conversation Analytics technology to identify CX gaps, improve the quality of their CX programs, and excel in today’s super competitive consumer landscape.

In this webinar, our experts explore the benefits of implementing customer-centric Omnichannel support that includes voice data to bridge the gap between audio sources and business analytics to solve your biggest challenges.

Webinar Discussion Topics:

• Harness the power of voice data to enhance customer experience
• Demonstration of Call Journey and how to analyze conversational data in your Microsoft environment
• Leveraging Conversation Analytics to provide actionable insights across the business units.