by Larry Mead, Kate Kompelien and Kurt Schroeder
Members expect seamless, convenient, and personalized service across all channels and touch-points, which can be extremely difficult when Member data is fragmented in multiple independent applications and departments.
Failure at any point to deliver on these expectations results in loss of member retention, loss in brand perception and most importantly loss in member loyalty.
Join the Avtex team of experts as they demonstrate how to Modernize the Customer Service Experience for your Members.
KEY DISCUSSION TOPICS
- Omni-channel Member Support
- Capturing, analyzing and leveraging Member data
- Managing multiple household accounts
- Customer Experience Journey through a Members perspective