Measuring Your CX Maturity

Name: Avtex
Address: 3500 American Blvd W, Suite 300, Minneapolis, MN, 55431, US
Telephone: +1(800) 323-3639
Price range: $

Sep 9, 2019

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Most organizations have been doing CX for quite some time. In this session, we will share with you a proven customer experience maturity model that you can use to see where you are in your customer experience growth and maturity.

KEY DISCUSSION TOPICS

6 Disciplines of Successful Customer Experience Programs
Key Attributes For Each Discipline
Calculating Forrester's Customer Experience Index (CXI) Score