Combating Contact Center Fraud Amidst a Crisis
Combating the rising tide of contact center fraud during a crisis while balancing the privacy and protection of your customers can be difficult. Avtex is here to help you protect your members while delivering exceptional experiences using help with cutting-edge solutions.
During the webinar we explore the solutions and strategies to help you combat fraud while still delivering exceptional customer experiences.
KEY DISCUSSION TOPICS
• The challenge of balancing customer experience and fraud prevention
• Fraud analytics at the Point-of-Answer
• Transparent fraud prevention solutions
• Contact center authentication
• Biometrics deep dive
• Live solution demos