Biometrics: How to Streamline CX and Reduce Fraud
The need to authenticate customers easily and securely has always been top of mind for many business. However, with the fraud increases resulting from COVID-19 and the shift to a virtual business environment, authentication has become a major priority for most brands. As a result, companies have begun heavily vetting biometrics for authenticating customers across multiple channels.
In our recent webinar, Alfredo Rizzo and Michael Shrall take you through key biometric technologies that companies can use to safely interact with their customers while streamlining customer experiences.
Watch to learn more about:
• The key benefits of biometrics for both you and your customers
• How to reduce customer effort and create frictionless customer experiences
• Demos of both active and passive biometrics, integrated into mobile apps, contact center and CRM