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A Conversation Between Experts: The Art of Customer Journey Orchestration

Customers have come to expect frictionless, high-value experiences with every brand they interact with - no matter the industry, channel, or touchpoint. And these interactions are being compared to customers' best, most memorable brand experiences.

Check out this video to hear experts from Avtex and Microsoft chat about how to facilitate experiences your customers will remember and want to come back to.

Topics discussed in this webcast include:

  • The role of customer experience (CX) and whose job it is to be thinking about that
  • How customer journeys and CX tie together
  • What it takes to orchestrate an impactful customer journey today
  • How to leverage technology to enhance experiences for staff and customers

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