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A Conversation Between Experts: CX Transformation and the Evolution of Retail

What will it take to create or maintain a successful retail brand in 2022?

That was the big question our team of CX experts set out to answer at the 2022 National Retail Federation Big Show in January. After two years of rapid, ever-evolving digital transformations across the retail ecosystem, the path forward is finally becoming clearer. Check out our latest webcast on-demand to learn 6 takeaways from NRF that should form any retail brand’s strategic foundation for 2022.

Learn the key takeaways that will help retailers build a strong strategic foundation for the year ahead.

This webinar will teach you...

  • Why empathy is key to building customer and employee centricity
  • Why leveraging retail partnerships is key to gaining first-mover advantage
  • How data and analytics can help predict customer outcomes
  • How the best brands are building a culture of diversity and inclusion