The Patient Experience Roadmap
The Patient Experience Roadmap is a tool designed to help healthcare organizations identify the foundational elements needed at each stage of their healthcare experience transformation journey.
Hover over each section below to explore a preview of the roadmap or download the full roadmap to propel your patient experience transformation journey forward.
The healthcare industry is facing a shifting industry paradigm.
Business model disruption, the rise of virtual care, siloed data, rapid digitization, heightened patient expectations, and fierce competition are just some of the pressures healthcare payers and providers are facing day in and day out. The strategic response to addressing these complexities is to focus on the patient experience.
The path to experience transformation may seem like a long, winding road. But it doesn’t have to be. Our experts recently issued The Patient Experience Roadmap – a tool designed to help you gain an understanding of the foundational elements you’ll need to consider at each stage of your HX transformation journey.
Download the Patient Experience Roadmap now to explore how to:
- Determine the Value of a Patient
- Map Your Current State
- Define Your North Star
- Develop a Transformational Strategy
- Gain Organizational Buy-in
- Orchestrate Improved Patient Experiences
- Measure Your Success
Access the Roadmap!
Avtex Innovation for Healthcare
Microsoft Cloud for Healthcare
Patient expectations of providers, insurers, and pharmaceutical companies have changed. Patients are no longer beholden to a single provider or brick and mortar facility. Now, consumer-driven healthcare allows patients the opportunity to seek out care options on their terms that will deliver the best outcomes, value, and experience.
Microsoft Cloud for Healthcare combines the power of Dynamics 365, Customer Insights, PowerApps, Teams and more to transform the healthcare journey. With unmatched expertise and experience, Avtex is uniquely positioned to help you seize this opportunity to improve patient experiences.
Physician Referral Management
The Avtex Physician Referral Management (PRM) program enables health systems to quickly deploy solutions that drive new revenue through new physician acquisition, increasing out of network referrals, and reducing patient leakage through improved patient engagement. The PRM program improves adoption, clarity and transparency throughout the referral process and results in a better physician and patient experience.
The Patient Activation Program
The pandemic prevented many patients from seeking the care they needed. Health systems lost millions, and collectively the industry lost over $20B in 2020. In addition, patient health has declined, due to this decrease in care visits. In response to this situation, Avtex has launched a chronic condition response solution to help healthcare organizations engage with those patients most at risk, improve the patient experience, drive improved patient engagement, reduce the cost of care, and improve health outcomes.