Resolving Contact Center Challenges for Hyper-Engaged Customers

Customer expectations are evolving at an unprecedented level, and contact centers must transform to keep up. To remain competitive, and to ensure their ability to meet customer expectations, brands must take action to address the most common challenges facing their contact center in the age of hyper-engaged customers.

In this eBook, we explore the following contact center challenges and how to solve them:

• Challenge 1: Contact Center Government Regulations Paralyze Businesses
• Challenge 2: Staffing Difficulties Can Impede Employee Recruitment and Retention
• Challenge 3: Poorly Managed Volume Spikes Can Ruin Customer Experience
• Challenge 4: Negative CX Due to Rapid Change in Customer Engagement
• Challenge 5: Failing to Optimize the Pre-Agent Customer Experience