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10 Steps to a Successful Cloud Contact Center Migration: An Interactive Workbook For Contact Center Decision Makers

Cloud Migration Workbook

Migrating your contact center to the cloud offers several benefits, including increased flexibility, enhanced feature sets, reduced costs and more. To ensure a successful cloud migration there are many critical steps and considerations that must be addressed.

This whitepaper walks you through key steps for planning a cloud contact center migration including:

  • Reassessing your cloud goals
  • Developing a migration strategy
  • Building your implementation team
  • Considering the impact cloud conversion has on customer journeys and agents
  • Reviewing your technology ecosystem and planning for the future

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