10 Steps to a Successful Cloud Contact Center Migration: An Interactive Workbook

Migrating your contact center to the cloud offers several benefits, including increased flexibility, enhanced feature sets, reduced costs and more. To ensure a successful cloud migration there are many critical steps and considerations that must be addressed.

This whitepaper walks you through key steps for planning a cloud contact center migration including:

• Reassessing your cloud goals
• Developing a migration strategy
• Building your implementation team
• Considering the impact cloud conversion has on customer journeys and agents
• Reviewing your technology ecosystem and planning for the future