The Evolution of Workforce Management
by Robert Wakefield-Carl
Senior Director, Innovation Architects
As Sr. Director of Innovation Architects, Robert Wakefield Carl leads the contact center innovation group at Avtex. His work focuses on the art of the possible with demos, training, and setting up test beds for the latest in communications systems as well as learning about new technologies and helping customers understand the technology they have. He strives to help Avtex clients to better understand how customers can use emerging and innovative technologies like AI, Bots, and Big Data. Robert has been in computers for most of his life and in the communications/contact center arena for the past 20 years. Robert currently resides in California with his wife and four children.
by Robert Wakefield-Carl
by Robert Wakefield-Carl
by Robert Wakefield-Carl
by Robert Wakefield-Carl
by Robert Wakefield-Carl
by Robert Wakefield-Carl
by Robert Wakefield-Carl and Kate Kompelien
by Robert Wakefield-Carl and Laurel Hess
by Robert Wakefield-Carl
by Robert Wakefield-Carl
by Robert Wakefield-Carl