Contact Center WFM: The Secret Weapon for Agent Retention
by Dave Murashige
Our People
David Murashige currently serves as Head of Innovation at Avtex. David is a product, sales and operations executive with more than four decades of experience in technology, Enterprise, Wireless Carrier markets, and B2B sectors. Outside of Avtex, David currently serves as the Vice Chair on the board of a non-profit, The Storehouse of Collin County. Previously, David served in various roles at Aria Solutions, a company acquired by Avtex.
David has successfully led businesses, growing revenues, increasing management earnings and improving customer satisfaction. He leverages and innovates new and advanced product and service offerings into core business growth and market adjacencies. He fosters strong customer relationships enabling shared successes in business retention and expansion.
David is an engaged and hands-on leader with a key focus on employee alignment and sense of purpose while managing costs and execution.
Thoughts by Dave Murashige
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4 Technology Innovations Shaping the Future of the Contact Center
by Dave Murashige
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Empowering Your Contact Center Agents with a Unified Desktop Experience
by Dave Murashige
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In Conversation: Data as Currency - Providing Accessibility and Transparency Across Your Entire Organization
by Jeremy Winchell and Dave Murashige
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Fuel Exceptional Customer Experiences with Avtex Elements
by Dave Murashige
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How AI Empowers 3 Core Components of Customer Experience Strategy
by Dave Murashige
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How Data and Analytics Can Enhance Customer Experience
by Dave Murashige
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Self-Service Solutions That Elevate Brand and Customer Experience
by Dave Murashige
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A Primer to Delivering Omnichannel Brand Consistency
by Dave Murashige
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Hybrid vs. Full Cloud Migration – Which Should You Choose?
by Dave Murashige
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Innovations Needed to Achieve an Ideal Customer Experience in 2021
by Dave Murashige
