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Dan Gingiss

Dan Gingiss

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Dan Gingiss is a guest contributor and Customer Experience thought leader. Though not an employee, Dan is a frequent collaborator and valued CX expert.

Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn't just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they'll surely remember.

Dan's 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana.

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes. He has been named to several notable industry lists, including:

● “Top 50 Thought Leaders to Follow on Twitter in 2020” by ICMI

● “Top 100 Digital Marketers 2019” by both Brand24 and BuzzSumo

● “Top Customer Service Influencers of 2018” by Fit Small Business

● “15 Influencers Changing the CX [Customer Experience] Game” by WalkMe

● “50 Social Media Marketing Influencers to Follow” by TopRank Marketing

Dan earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He is a lifelong Chicago Cubs fan, a licensed bartender and a pinball wizard.

Thoughts by Dan Gingiss