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Becky Roemen

Becky Roemen

Manager, Customer Experience Solutions

Becky Roemen innovates for clients in customer experience strategies and the contact center operations space. Becky is particularly passionate about marrying contact center operations into the larger customer experience initiatives. She is passionate about helping organizations of every shape and size rise above their most complex customer experience and contact center hurdles.

Becky has deep-rooted passion for customer experience strategy and operations. She’s an accomplished leader of digital, operational, and customer experience transformations. Becky launched her career in technical marketing, where she designed digital experiences for a worldwide manufacturing company, before serving as a contact center systems engineer for many years, where she quickly became an advocate for customer-centric design.

Becky has been recognized as an ICMI Top 50 Thought Leader in the industry several years running and her articles can be seen in several trade publications. Becky was named Technology Thought Leader of the Year for the 2019 ICMI Movers & Shakers Awards, was named one of CloudCherry’s 2019 CX Influencers of the Year and most recently named by The CX Insider to Top 150 Global Customer Experience Thought Leaders and Influencers of 2020 list.

Becky holds a Bachelors of Science from North Dakota State University in Marketing and Information Systems. Becky holds a Master’s Degree from the University of St. Thomas in Business Administration & Technology Management.