Exploring the Impact of IVR Modernization – Your Agents’ Perspective
Executed properly, IVR solutions can help your contact center agents do their jobs more effectively and efficiently. Learn more about IVR from the agent perspective.
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This is an anchor link demonstration
First, create the anchor itself. You can do this by creating the text that should act as the anchor - and a demonstration of this is seen below. To create the anchor, select the text, and use the anchor icon in the formatting tool set. Once you do that, the pop-up should auto-populate with text for the link, with hyphens standing in as replacements for spaces.
Next, to create the anchor link, first create your link text. This is visible above, in the Anchor link, seen at the top of this section. Select your link text and use the Link icon within the the formatting tool set. Select Insert Link, and within the Anchor field enter the auto-populated anchor link text that you created within the step above. Your link text should now be an active link, that pushes the viewer down to the anchor itself.
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Always-On Customer Service
Avtex Innovation for Retailers
Every customer interaction has the ability to make or break a customer's relationship with a brand. Empowered by the technology of Microsoft Dynamics 365, Avtex helps retailers build an advanced, dynamic customer service ecosystem that will enhance, personalize, and differentiate these interaction experiences across every channel, 100% of the time.
Envisioning Workshop
Avtex Innovation for Retailers
The Avtex Envisioning Workshop is a two-day collaborative session, where members of your team will be joined by customer experience (CX) experts from Avtex and Microsoft to evaluate your CX delivery and build an action plan for improvement.
LaunchPad for Marketing
Avtex Innovation for Retailers
Your customers expect every interaction to be easy, fast, and secure. Avtex provides a unique value to your retail business and customers through collaboration, technology, and expertise. With Launchpad for Marketing, your customers are at the core of every interaction.
LaunchPad for Commerce
Avtex Innovation for Retailers
Launchpad for Commerce is a rapid start solution built for Microsoft Dynamics 365 leveraging the Microsoft technology stack to provide retailers with an advanced system to manage all their needs around commerce for POS, eCommerce, marketing, contact center, finance and operations, inventory, BI and analytics, and supply chain.
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Whitepaper
Omnichannel Healthcare Experience Report
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Understanding the Impact of Poor CX
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My Last Best Experience: USAA Insurance
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Seconds Saved Per Call
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Interested in working together?
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testimonial
Avtex helped us develop the next generation of one of our flagship products and showed us how to use the latest Microsoft technologies to the benefit of our customers and employees.Frank Preese, Executive Vice President/Chief Information Officer at Allregs
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Case Study
Neighborhood Credit Union relies heavily on its contact center to support members throughout the Dallas-Ft. Worth area. Unfortunately, issues with their old contact center solution, including a lack of timely updates, limited functionality and increasing prices, made delivering quality member interactions difficult.
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Related Thoughts
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