by Larry Mead, Kate Kompelien and Kurt Schroeder
MINNEAPOLIS, MN – October 16, 2020 – Avtex, a customer experience (CX) consulting and technology company, announced today that they have been named to the National Business Research Institute (NBRI)’s Circle of Excellence, an award recognizing organizations that place a high value on employee experience (EX) and customer experience. To qualify for this honor, Avtex had to score at or above the 75th percentile of their industry.
“This type of employee engagement just doesn’t happen automatically, we consistently focus on our employee experiences and establishing a winning environment; employees like to be part of success, and to understand how their role directly impacts that success,” says George Demou, CEO of Avtex. “Engagement is the fuel that drives our growth and allows us to continue to deliver exceptional customer experiences. We only have two assets as a company: our employees and customers, and that is how we approach our business.”
The foundation of Avtex’s business is people and technology. Focusing on the employee experience from day one and emphasizing trust, respect, and flexibility with their employee base has been and will continue to be, key to engagement, as great employee experiences lead to great customer experiences. They want their employees to feel inspired not just about what they do, but who they do it with. “Employee engagement is one of the most important factors in our growth and success because without an engaged workforce, we can’t fulfill our vision of fueling exceptional experiences,” says Sarah Klaas, Vice President of Human Resources at Avtex. “We’ve grown from 435 to nearly 500 employees so far in 2020 and it’s critical that we preserve our positive culture as we continue on this trajectory. I am proud of the engagement we’ve been able to cultivate within our new employee groups as well as our tenured employees.”
“Employee Experience drives Financial Performance,” says Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This award is a direct result of Avtex’s dedication to measuring and improving their Employee Experience.”