by Larry Mead, Kate Kompelien and Kurt Schroeder
Access world-renowned VoC technology and CX expertise to amplify and differentiate experiences across every interaction channel, informed by direct-from-customer insights.
Transform Interaction Experiences and CX with Direct-from-Customer Insights
With expanding interaction channels and evolving customer expectations it is harder than ever to deliver a high-value service experience to every customer, across every channel.
Avtex VoC for Contact Centers offers a solution to this growing challenge. This customer feedback program provides deep insights into the experience wants and needs of your customers and contact center agents, to bridge the gap between CX expectations and outcomes.
Voice of Customer for Contact Centers Components
Why Voice of Customer for Contact Centers?
Address direct-from-customer needs and challenges to meet – or even exceed – expectations in every interaction
Spot emerging trends in interaction behaviors and journeys to update and optimize your experience delivery
Drive higher satisfaction and loyalty by resolving issues throughout your omnichannel contact center experience
Agent Coaching & Enablement
Identify support needs and training opportunities for your agents through interaction and individual performance tracking
Measure CX across all contact center channels and touchpoints
Uncover experience gaps and opportunities across your contact center operations, and track against overall CX vision and goals