by Larry Mead, Kate Kompelien and Kurt Schroeder
Your contact center produces massive amounts of data, but data is just information if it is not analyzed and put into practice. Visualizer consolidates Genesys interaction events into an intuitive, visually compelling interface helping you to understand your data, gain efficiencies, and lower costs to serve.
See the Big Picture
Visualizer is an operational analytics solution that provides data visualization and consolidation of Genesys Engage Premises customer interaction events in an intuitive visually compelling interface.
Unlike anything available on the market, it allows business and IT teams to search massive amounts of Genesys Engage data in minutes and get the ‘big picture’ analysis. This allows them to identify customer and employee trends and patterns or research specific contact center issues for proactive action.
Explore Related Elements
Key Features of Visualizer
Intuitive and User-Friendly
Genesys Engage interaction events are compiled into an intuitive interface with color codes. It allows for easy drill down and custom queries for unique business needs.
Monitor and Alert on Patterns
Automatically monitor and alert on patterns related to bad operational behavior. Notifies you when needed on a mobile friendly platform.
Near Real-Time Operational Updates
Near real-time operational updates allow proactive action for contact center operations.
Mobile Operations Dashboard
A mobile operations dashboard provides business users with access to key performance information anywhere, any time.