Element Insights for Genesys Cloud
Identifying the right contact center KPIs for your business can be difficult, but what’s often even more complex is extracting the right analytics to measure and monitor those KPIs. Avtex Insights for Genesys Cloud provides an easy way to extract, transform, and store data from Genesys Cloud into a more friendly database, giving you the power to focus on analyzing the data vs. gathering it.
Deliver Actionable Insights to Your Entire Organization
Avtex Insights for Genesys Cloud enables contact center teams and other lines of business to drive key metrics by increasing contact center data visibility and reducing time and effort.
Easily deploy pre-built BI Reports for Queue and Agent Performance, DNIS Reporting, Architect Flows, Routing and Presence Information, Evaluations and Surveys, and Wrap-Up Codes in your Power BI Environment or as a reference. Plus, you can effortlessly customize or extend our templates and Power BI model for your unique business needs.
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Key Features of Insights for Genesys Cloud
BI Tools Compatibility
Compatible with Modern BI Tools so you can bring your own BI approach
Simplify Data Management
Simplified synchronization, processing, and storage of Genesys Cloud operations data
Direct Data Access
Allows queries to be written and reports to be created directly against the database
Flexible Data Synchronization
Configurable data synchronization 1 time or 4 times per day
Integrate with Other Apps
Allows data to be integrated with other departmental or enterprise applications
Provides pre-built reports and dashboards and the ability to create new reports on top of the templates