by Larry Mead, Kate Kompelien and Kurt Schroeder
Companies that consistently deliver exceptional customer and employee experiences know that these experiences rely on effective quality management. Improve customer experiences, enhance employee engagement, increase compliance, and drive operational efficiency with the Calabrio ONE Connector, a solution that enables contact centers to leverage the power of Calabrio ONE for Genesys Cloud voice interactions.
Better Experiences for Everyone
The Calabrio ONE Connector drives better customer and employee experiences by enabling contact centers to leverage the power of Calabrio ONE for Genesys Cloud voice interactions.
This cloud-based solution delivers Genesys Cloud call recording and associated data files into Calabrio ONE Cloud. In turn, clients can analyze the files using Calabrio ONE Quality Management, Analytics, and Advanced Reporting. Let the voice of the customer lead the way to consistent, outstanding customer experiences.
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Key Features of Calabrio ONE Connector
Voice Recording Integration
Seamlessly transfers recorded voice calls and important data like Conversion ID, Hold Events, and Multiple Agent Segments from Genesys Cloud to Calabrio ONE for inbound and outbound interactions
Agent Data Synchronization
Calabrio ONE Connector synchronizes Genesys Cloud users with Calabrio ONE to reduce manual entry and to ensure recordings can be linked to the proper agents in Calabrio ONE
Utilize Calabrio ONE Features
Use recordings within Calabrio ONE Quality Management, Analysis, and Advanced Reporting applications
Easy-to-use configuration utility to setup and change the application for any environment
Get up and running in days and ensure all pre-requisites have been met in Genesys Cloud and Calabrio ONE
Agents are only required to sign on to Genesys Cloud. The Calabrio ONE Connector automatically does the rest.