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Brian Lannan - Vice President of Retail Experience at Avtex - was recently featured on Retail Customer Experience sharing several ways that retailers can cut costs without sacrificing customer experience.

Read the full article here.

Finding ways to keep your cost structure in check while also delivering a great experience is really the only way to stay relevant in a market where your competitors are aggressively cutting costs and keeping prices down.
Brian Lannan

Read the full article here on